Warranty Policy

🛡️ Warranty Policy — Ecobat

At Ecobat, we stand behind the quality of our products and your satisfaction is our priority. That’s why we offer a 1-Year Warranty on all of our electric wheelchairs.

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What Does Our Warranty Cover?

✅ Motors
✅ Frame and Structure
✅ Controller & Joystick System
✅ Battery (for manufacturer defects)

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period.

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What Is Not Covered?

❌ Normal wear and tear (tires, seat cushions, armrests)
❌ Damage caused by misuse, accidents, or improper maintenance
❌ Unauthorized repairs or modifications
❌ Battery wear due to normal use over time

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How to Claim Your Warranty:

1. Contact our customer service team at:
   📧   Ecobatltd98@gmail.com
   📞  +447883417948

2. Provide your order number, description of the issue, and photos/videos if possible.

3. Our team will assess the issue and either:

• Ship replacement parts

• Repair the product

• Offer a replacement if needed

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Additional Information:

• Warranty applies to the original purchaser only.

• We keep all spare parts in stock for quick dispatch.

• Our dedicated service team is available 24/7 to assist you.